1. Overview
This refund policy describes how Import License Express ("we", "us") handles refund requests for the ₹199 Import License application service. By placing an order with us, you agree to the terms described below.
2. Eligibility for refund
You are eligible for a full refund of the ₹199 service fee in the following cases:
- Your Import License application is rejected by the issuing authority for a reason directly attributable to our service.
- We are unable to start processing your application within 7 working days of receiving complete documents.
- Duplicate payment was made for the same application.
3. Non-refundable cases
- Incorrect or incomplete information provided by the applicant.
- Failure to submit required documents within 30 days of placing the order.
- Rejection caused by ineligibility, blacklisting, or legal issues on the applicant's side.
- Government fees, third-party charges, and processing fees already paid on your behalf.
4. How to request a refund
To request a refund, email support@importlicenseexpress.com with your order ID and the reason for the request. Our team will respond within 2 working days.
5. Processing time
Approved refunds are credited to the original payment method within 7–10 working days. Bank or card processing times may vary.
6. Contact
For any questions about this policy, reach us at support@importlicenseexpress.com.